Frequently Asked Questions

Top view flat lay of baking ingredients and kitchen utensils arranged on a pink background
  • And Everything Nice is a home-based cookie business located in Footscray, Victoria. All cookies are made in a registered and council-approved home kitchen in compliance with Victorian food safety standards.

  • The signature cookies feature a classic vanilla base, known for its timeless flavour and soft, chewy texture. Custom flavour requests are welcome.

  • Cookies contain wheat, gluten, dairy, and egg. They are made in a kitchen that also handles nuts and other allergens. While strict hygiene practices are followed, a completely allergen-free environment cannot be guaranteed. Please list any allergies when ordering.

  • Orders can be placed via the Shop page. Custom cookie orders can be placed via the Custom Orders page. All orders are confirmed in writing and require full payment within 24 hours of invoicing.

  • For custom cookie orders, the minimum order is 12 cookies (1 dozen). All other items available can be purchased individually.

  • At least 14 days notice is required for standard Custom Orders. Larger or more detailed orders may require up to 4 weeks. Rush orders may be available depending on capacity. This does not apply to Shop items or pre-sale products, which will have set shipping or collection dates.

  • There are three pricing tiers for custom cookie orders:

    Sweet and Simple

    $5.75 each | $69 per dozen
    Minimal designs using 1–2 icing colours. Suitable for up to 2 designs.
    Ideal for: party favours, kids’ birthdays

    That Extra Something

    $7.75 each | $93 per dozen
    Includes added details such as florals, embellishments, and metallic accents using 2–4 colours. Suitable for up to 3 designs.
    Ideal for: birthdays, baby showers, themed events

    And Everything Nice

    $9.50 each | $114 per dozen
    Highly detailed designs featuring advanced techniques and premium finishes using up to 5 colours. Suitable for up to 5 designs.
    Ideal for: weddings, milestone events

    Final pricing may vary depending on design complexity and order requirements.

  • Payment methods vary depending on the type of order. Shop purchases are paid securely at checkout by card, while Custom Orders are invoiced and payable via PayID. Full payment is required to confirm all orders.

  • Delivery is available within Australia. Costs vary depending on location and will be confirmed at the time of ordering.

  • Yes, pickup is available in Footscray, VIC 3011 by appointment.

  • Store cookies in their original sealed packaging in a cool, dry place away from heat and sunlight. Do not refrigerate.

    • Unopened: best within 5 days

    • Opened: 24–72 hours

    • Frozen: up to 3 months if sealed properly

  • Because all cookies are made to order, changes or cancellations are not guaranteed once payment has been made.

    Refunds are not provided for:

    • change of mind

    • missed pickups

    • courier delays

  • You can send an enquiry via the Contact page. All messages are responded to within 24–48 hours.